Support
We're here to help
Contact us
Email hello@factoryfit.app and tell us what happened, which screen you were on and the email address on your account. We reply as soon as we can, usually within two business days.
If you are a Client
Questions about your workouts, meals or schedule are best sent to your Trainer through the Messages tab of the app, since they wrote your plan. For anything about the app itself, such as signing in, photos or notifications, write to us.
I can’t sign in
On the sign-in screen choose Forgot password and we will email you a link to set a new one. If the email does not arrive within a few minutes, check your spam folder, then write to us.
Delete my account or my data
You can delete your account yourself in Settings. Step by step instructions are on the account deletion page. For privacy requests write to legal@factoryfit.app.
Health and AI
FactoryFit is a coaching tool and does not give medical advice. Plans are drafted with the help of AI and reviewed by your Trainer. If you feel unwell or in pain, stop and talk to a doctor. Read more in the AI & health disclaimer.