Delete your account
Updated 2026-10-24
If you are a Client
Open your portal (in the FactoryFit app or in the browser), go to Settings and choose Delete my account. You will be asked to type DELETE to confirm. Your account and the workouts, check-ins, progress photos and messages stored for you are deleted, and you are removed from your Trainer’s client list. This cannot be undone.
If you are a Trainer
Sign in, open Settings and choose the account deletion option. This cancels any active subscription and permanently deletes your account, your Clients’ records and the files linked to you. Billing records held by our payment processor, Stripe, are kept by Stripe under its own obligations.
If you cannot sign in
Email legal@factoryfit.app from the address on your account and ask us to delete it. We may need to verify your identity first, and we handle these requests manually.
What we keep
A minimal record of when you agreed to our Terms and notices is kept to show that consent was given. Encrypted backups of our database may hold deleted data until they are replaced in the ordinary course. See our Privacy Policy for details.